Update - For the latest information and to access FAQs regarding the ongoing investigation please visit our Help Center: https://support.canva.com/contact/customer-support/may-24-security-incident-faqs
May 28, 16:47 AEST
Update - Our teams have been working around the clock to investigate the attack and communicate with our customers. We are continuing to investigate and are being thorough and methodical with our examinations in order to understand all aspects of the incident and provide the best advice to our customers. We have also engaged forensic experts to investigate the incident.
May 28, 08:14 AEST
Monitoring - At Canva, we are committed to protecting the data and privacy of all our users and believe in open, transparent communication that puts our communities’ needs first.

On May 24, we became aware of a security incident. As soon as we were notified, we immediately took steps to identify and remedy the cause, and have reported the situation to authorities (including the FBI).

We’re aware that a number of our community’s usernames and email addresses have been accessed. The hackers also obtained passwords in their encrypted form (for technical people - all passwords were salted and hashed with bcrypt). This means that our user passwords remain unreadable by external parties.

However, in line with best practices, we recommend that you change your Canva password.

We apologize for the inconvenience. If you have any questions that you would like to discuss please contact us at contact@canva.com. We will communicate any further updates here.
May 25, 08:53 AEST

About This Site

If you are seeing an error page on Canva but there are no issues currently shown on this page, please get in touch (https://support.canva.com/hc/en-us/requests/new) and we'll find out what's going wrong. Please include an error code if one was shown and that will help us fix things faster.

Web Application ? Operational
90 days ago
99.96 % uptime
Today
Image Uploads ? Operational
Design Downloads / Sharing ? Operational
View Designs Operational
90 days ago
99.97 % uptime
Today
Edit Designs Operational
90 days ago
99.95 % uptime
Today
Mobile Applications Operational
90 days ago
99.56 % uptime
Today
iPad app Operational
iOS app Operational
90 days ago
99.15 % uptime
Today
Android app Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 18, 2019

No incidents reported today.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Hello. Great news! Our engineers have already resolved the issue with the uploaded fonts. Go check it and let us know how it goes. Cheers!
Jun 13, 23:27 AEST
Investigating - Hello. We are now experiencing a minor issue wherein newly uploaded fonts are not appearing in the fonts menu in Editor. Our team is now looking into it. Please stay tuned for more updates.
Jun 13, 22:24 AEST
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.

Jun 5, 2019

No incidents reported.

Jun 4, 2019
Resolved - This incident has been resolved.
Jun 4, 02:15 AEST
Update - We are continuing to investigate this issue.
Jun 4, 02:09 AEST
Investigating - We are aware of an issue wherein users are having issues uploading some images. Our team is now looking into it. Please stay tuned for more updates.
Jun 4, 01:37 AEST